FAQs

Refund policies vary by event and are determined by the event organizer. Please review the event-specific refund and cancellation policy during checkout or contact our customer support team for assistance.

Ticket transfer policies vary by event. Some events allow transfers, while others may have restrictions. Please check the event's specific transfer policy or contact our support team for assistance. Each ticket is valid for one-time admission only.

Once your purchase is complete, you will receive an email confirmation with your e-tickets attached. You can present these tickets at the event venue for entry.

When requesting a refund, the process is designed to be simple and transparent.

OFEG Refund Process:

• • Initiation & Notification:
    • Inform OFEG about your refund request by following the instructions on our website.
    • Once your request is received, your payment obligation is paused while we review your case.
  •  Refund Processing:
    • After receiving your request, OFEG will inspect the claim and initiate the refund.
    • OFEG will then adjust or cancel your payment based on the refund confirmation.
  •  Refund Timing
    • Refunds typically take 5-7 business days to process.
    • The exact timing depends on your bank’s processing time.
  • Refund Methods:
    • Refunds are issued to the original payment method used for purchase.
    • Real-time updates on your refund status are available through our website.
    • If you experience delays, please contact our customer support for assistance. 

Yes, a 3% transaction fee applies to all ticket purchases. This fee is displayed during checkout for complete transparency.

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For assistance, please email our customer support team at support@ofegrp.com.