FAQs

Access is delivered through your OFEG account upon provisioning or at the scheduled release time.

Yes.

Account creation is required to access purchased digital content.

Your purchase is considered fulfilled once access is provisioned to your account.

All purchases are non-refundable once access is granted.

Please contact support@ofegrp.com. Our team is available to assist with access-related inquiries.

Official Feature Entertainment Group (OFEG) is firmly committed to ensuring that all customer inquiries are addressed and
resolved promptly. To support this commitment, we utilize documented transaction records, payment authorization records,
and Digital Access Fulfillment verification processes. We strongly encourage our customers to contact OFEG Customer
Support directly for any transaction-related queries they may have. This approach allows us to review their questions
comprehensively and provide timely resolutions.

No.

OFEG does not operate as a ticketing or event admission platform. All purchases are for digital access products delivered through a controlled account-based system.

OFEG accepts Visa credit and Visa debit cards only.