Rapid Dispute Resolution

When a cardholder raises a dispute:

1. The case is checked against our predefined rules.
2. If the transaction qualifies, the system automatically issues a refund.
3. The dispute is resolved instantly — no lengthy investigations or back-and-forth.

RDR typically applies to:

• Low-value transactions
• Specific dispute reason codes (e.g., “item not received”)
• Cases where merchant-defined rules allow instant refunds

Not all disputes qualify. If your case isn’t eligible, it will follow the standard chargeback process.

Refunds processed through RDR are:

•  Instant in most cases
•  Otherwise, completed within your bank’s normal processing timeframe

No. Once a refund is issued through RDR, the dispute is considered final and closed by the card network and your issuing bank.

• Faster refunds without lengthy investigations
• Less hassle — no need to deal directly with banks
• Peace of mind knowing your issue is resolved securely and efficiently

• Prevents chargebacks and lowers related fees
• Improves cash flow by resolving disputes instantly
• Keeps chargeback ratios low, protecting merchant accounts
• Enhances customer satisfaction with rapid resolutions

Absolutely. We only share the minimum required data (e.g., transaction ID, masked card details) with card networks to process RDR securely.

We comply with leading security and privacy standards, including:
• PCI DSS
• GDPR
• CCPA

We always recommend contacting us directly first.
In most cases, we can resolve issues faster than your bank — and you may avoid unnecessary
disputes or delays.

If you still have questions, reach out to our support team via:
Email: support@ofegrp.com