Terms of Service
OFFICIAL FEATURE ENTERTAINMENT LLC (DOING BUSINESS
AS OFFICIAL FEATURE ENTERTAINMENT GROUP)
OFEG
Terms of Service
Digital Streaming | Television & Podcast Productions | Motion Pictures
Platform: Website | WooCommerce
Effective Date: May 26, 2026
STATIC DOCUMENT — THIS TEXT IS GOVERNING AND MUST NOT BE ALTERED
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE OFEG PLATFORM. BY ACCESSING OR USING OUR PLATFORM OR COMPLETING ANY PURCHASE, YOU AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE, PLEASE DISCONTINUE USE OF OUR PLATFORM IMMEDIATELY.
1. Acceptance of Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Official Feature Entertainment LLC (doing business as Official Feature Entertainment Group) (“OFEG,” “we,” “us,” or “our”). By accessing or using the OFEG platform, website, or WooCommerce ecommerce store at www.ofegrp.com, or by completing any purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and all policies incorporated herein by reference.
OFEG reserves the right to update these Terms at any time. Material changes will be communicated via email and/or a prominent notice on our platform at least 14 days prior to taking effect. Continued use of our platform following such notice constitutes acceptance of the revised Terms.
2. Platform Description
OFEG is a digital-first entertainment platform delivering:
- Digital access to live-streamed and on-demand content.
- Television and podcast productions.
- Motion picture content.
- Sponsorship-integrated programming and content licensing.
OFEG operates exclusively as a controlled, platform-driven content distribution environment. Users access content through registered OFEG accounts. OFEG does not operate as a user-generated content platform. Users may not upload, post, or publish content of any kind on the
OFEG platform.
3. Digital Access & Fulfillment
VERBATIM GOVERNING LANGUAGE — DO NOT ALTER
All purchases made through the OFEG platform are governed exclusively by OFEG’s Digital Access & Fulfillment Policy. Digital access purchases are final once access has been provisioned or credentials have been issued. In the event that a service cannot be delivered as originally described at the time of purchase, OFEG will provide alternative access, rescheduled availability, or comparable digital content of equal value. For physical merchandise purchases, return requests must be submitted to support@ofegrp.com within 30 days of confirmed delivery. All return and fulfillment inquiries are handled through OFEG’s support team at support@ofegrp.com. Complete terms are available at www.ofegrp.com/digital-access-fulfillment-policy.
OFEG does not deliver physical goods in connection with digital access purchases. Transactions are final once access has been granted and fulfillment is completed. Access is fulfilled upon provisioning of credentials or at the scheduled release time and is considered complete at that point.
4. User Accounts
To access OFEG’s platform and purchase digital content, users must register for an account.
You agree to:
- Provide accurate, current, and complete information during registration.
- Maintain the security and confidentiality of your account credentials.
- Notify OFEG immediately of any unauthorized access to your account at support@ofegrp.com.
- Accept responsibility for all activity that occurs under your account.
OFEG reserves the right to suspend or terminate any account found to be in violation of these Terms, engaged in fraudulent activity, or involved in unauthorized access or use of the platform.
5. Payments
OFEG accepts Visa credit and Visa debit cards only. All transactions are processed in compliance with PCI-DSS standards. OFEG does not store raw payment card data.
All prices are displayed in USD unless otherwise stated at checkout. OFEG is not responsible for currency conversion fees or exchange rate differences for international transactions.
By completing a purchase, you authorize OFEG to charge your selected payment method for the total amount displayed at checkout, including any applicable taxes or fees.
6. Intellectual Property & Content Protection
All content available through the OFEG platform — including but not limited to motion pictures, television productions, podcast content, scripts, artwork, soundtracks, trailers, and associated materials — is the exclusive intellectual property of Official Feature Entertainment LLC (doing business as Official Feature Entertainment Group) (OFEG) or its licensed content partners. No purchase, license, or access grant conveys any ownership interest or intellectual property rights to the user.
Unauthorized reproduction, redistribution, public performance, screen recording, or commercial
exploitation of OFEG content is strictly prohibited and may result in:
- Immediate account termination without refund.
- Civil liability for damages under applicable copyright law.
- Criminal prosecution under applicable federal and state law.
OFEG actively monitors for unauthorized use of its content and will pursue all available legal remedies against violators.
7. Prohibited Conduct
Users agree not to:
- Use the platform for any unlawful purpose or in violation of any applicable law or
regulation. - Attempt to gain unauthorized access to any part of the platform or its infrastructure.
- Reproduce, distribute, screen record, or publicly perform any OFEG content without authorization.
- Reverse engineer, decompile, or disassemble any software or technology underlying the
platform. - Use automated tools, bots, or scrapers to access or extract content from the platform.
- Engage in any activity that disrupts, damages, or interferes with the platform or other
users’ access. - Misrepresent your identity or impersonate any person or entity.
- Transmit any malicious code, viruses, or harmful data through the platform.
8. Marketing & Promotional Communications
8.1 Email Communications
By creating an account or completing a purchase, you may receive transactional emails including order confirmations, access notifications, and account updates. Marketing and promotional emails will only be sent where you have provided consent or where permitted by applicable law. You may opt out of marketing emails at any time by clicking the unsubscribe link
in any email.
8.2 SMS Text Messaging — OFEG Alerts
OFEG operates the OFEG Alerts SMS messaging program. By opting into this program, you consent to receive SMS text messages from OFEG including digital access notifications, new content release announcements, promotional offers, and account updates.
Message frequency varies based on your account activity and content releases. You may receive up to 4 messages per month. Message and data rates may apply.
To opt out at any time, reply STOP to any OFEG text message. Reply HELP for assistance. Opting out will not affect your ability to access previously purchased content.
Consent to receive SMS messages is not a condition of purchase. You may use the OFEG platform without enrolling in the OFEG Alerts program.
9. Privacy Policy
OFEG’s collection, use, and protection of your personal data is governed by our Privacy Policy, incorporated herein by reference. By using the OFEG platform, you consent to the data
practices described in the Privacy Policy. Our Privacy Policy is available at www.ofegrp.com/privacy-policy.
OFEG complies with applicable global data privacy regulations including GDPR, CCPA/CPRA,
PIPEDA, and others as set forth in the Privacy Policy.
10. Cookies & Tracking Technologies
OFEG uses cookies, web beacons, and similar tracking technologies to operate and improve our platform. Upon your first visit you will be presented with a cookie consent notice. You may accept, reject, or customize non-essential cookies at any time via our Cookie Preferences Centre.
OFEG’s platform implements Google Consent Mode to ensure all Google Analytics and advertising tools respect user consent choices in compliance with GDPR and CCPA requirements.
11. Limitation of Liability
PLEASE READ THIS SECTION CAREFULLY AS IT LIMITS OFEG’S LIABILITY TO YOU.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OFEG’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORM, OR ANY PURCHASE SHALL BE LIMITED TO THE LESSER OF:
- The amount you paid for the specific transaction giving rise to the claim; or
- Five Hundred US Dollars ($500.00).
IN NO EVENT SHALL OFEG BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE PLATFORM, EVEN IF OFEG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
These limitations apply to the maximum extent permitted by applicable law. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages. In such jurisdictions, OFEG’s liability shall be limited to the greatest extent permitted by law. Nothing in these Terms limits OFEG’s liability for fraud, gross negligence, or willful misconduct.
This limitation is mutual and reasonable. It reflects the nature of digital access transactions and is not intended to be one-sided or unconscionable.
12. Disclaimer of Warranties
THE OFEG PLATFORM AND ALL CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
OFEG does not warrant that the platform will be uninterrupted, error-free, or free of viruses or harmful components. OFEG does not warrant that any content will meet your specific requirements or expectations.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute not subject to arbitration
under Section 14 shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.
The parties expressly waive any objection to such jurisdiction or venue, including on the grounds of inconvenient forum.
14. Dispute Resolution & Mandatory Arbitration
14.1 Informal Negotiation
Before initiating any formal arbitration, the disputing party must first provide written notice to OFEG at support@ofegrp.com with subject line: “Formal Dispute Notice — [Account Name /Order Number],” describing the dispute, relief sought, and supporting documentation. Both parties agree to engage in good-faith informal negotiations for 30 calendar days from receipt of notice. OFEG will respond within 5 business days.
14.2 Mandatory Binding Arbitration
Any dispute not resolved through informal negotiation shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or JAMS under its Streamlined Arbitration Rules as mutually agreed. Arbitration shall take place in the State of California, Los Angeles County.
OFEG agrees to pay arbitration fees deemed excessive or exceeding what would be payable in court, provided the claim is brought in good faith.
14.3 Class Action Waiver
ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY. NO CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING IS PERMITTED. If this waiver is found unenforceable, the entire arbitration agreement shall be void.
14.4 Exceptions
Either party may seek emergency injunctive relief in court to protect intellectual property rights or prevent irreparable harm without waiving the right to arbitrate underlying claims. Individual claims qualifying for small claims court in Los Angeles County may proceed there.
14.5 Limitation Period
ANY CLAIM MUST BE FILED WITHIN ONE (1) YEAR AFTER IT AROSE. Claims filed after this period are permanently barred.
15. User Responsibilities
Users are responsible for:
- Maintaining the confidentiality of their account credentials.
- Ensuring accurate and current information is provided to OFEG.
- Safeguarding access to their accounts.
- Promptly reporting any unauthorized access to support@ofegrp.com.
- Reviewing OFEG’s Digital Access & Fulfillment Policy prior to purchase.
16. Children’s Access
OFEG’s platform is not directed at children under the age of 13 in the United States or under 16 in the EU/UK. We do not knowingly collect personal data from minors below these thresholds. If you believe a minor has registered, contact support@ofegrp.com immediately.
17. Third-Party Links
Our platform may contain links to third-party websites. OFEG is not responsible for the content, privacy practices, or accuracy of external sites. Links do not constitute endorsement by OFEG.
18. Severability
If any provision of these Terms is found unenforceable, that provision shall be severed and the remainder shall continue in full force and effect. The class action waiver in Section 14.3 is non-severable from the arbitration agreement — if found unenforceable, the entire arbitration agreement shall be void.
19. Entire Agreement
These Terms, together with OFEG’s Privacy Policy and Digital Access & Fulfillment Policy, constitute the entire agreement between you and OFEG regarding your use of the platform and supersede all prior agreements, representations, or understandings of any kind.
20. Contact Us
For all inquiries regarding these Terms of Service:
- Email: support@ofegrp.com
- Subject line: “Terms of Service Inquiry”
- OFEG will acknowledge all inquiries within 5 business days.
Official Feature Entertainment LLC (doing business as Official Feature Entertainment Group) (OFEG) | support@ofegrp.com | www.ofegrp.com
Terms of Service — Effective May 26, 2026 — Static Governing Document